To our Agents and Partners,
We hope you and yours are safe and healthy and wanted to provide a few operational updates during the COVID-19 pandemic.
Extended Premium Payment Grace Periods
In response to COVID-19 and state DOI requests/orders, Neptune has recently implemented extended grace periods for premium payments on new and renewal policies. In order to provide the maximum flexibility to insureds during these unprecedented times, the following grace periods for payment of initial and renewal premium are in place for risks located in all states we place business:
• New/Renewal Business and Reinstatements effective between 03/14/2020 and 05/04/2020: no policy will be cancelled for non-payment of initial, renewal or reinstatement premium before 05/31/2020.
• New/Renewal Business and Reinstatements effective 05/02/2020 or thereafter: the standard 30-day grace period will apply.
• Any New/Renewal Business or Reinstatements previously cancelled due to non-payment between 03/14/2020 and 05/31/2020 have or will soon be reinstated.
Until 05/31/2020, an insured may cancel an unpaid policy only with a written request, pursuant to several state Emergency Orders. Policies cancelled for reasons other than non-payment of premium are not impacted and the policy language applies. Please be advised that these grace periods are subject to change as Emergency Orders are issued by the state Departments of Insurance. We will continue to monitor developments and will provide updated communication as necessary.
Electronic Payments Strongly Encouraged
In a nationwide effort to slow the spread of COVID-19 and facilitate secure payments, we ask that premium payments be made via ACH/e-check or credit card. Please use paper checks as a last resort. If a paper check is the only option, please ensure the check is mailed to the Dallas, Texas address listed on the Notice of Premium Due for that policy. Our banking lockboxes located in Texas are fully operational; however, our Florida offices are closed, and mail sent there will not be received in a timely manner should the COVID-19 pandemic persist.
Checks MUST be made payable to “Neptune Flood” NOT the insurance carrier. Paper checks made payable to entities other than Neptune Flood are unable to be accepted or deposited and will be returned to the maker of the check.
For any agent support requests during the COVID-19 outbreak, please email firstname.lastname@example.org. If you would still like to speak to a representative dial 888-211-2776, option 4 and note there may be longer than normal response times. Should you have any questions please email us at email@example.com.
While we have made great strides in implementing the above operational updates, this does take time to fully be implemented. Please bear with us as we continue to adjust to do right by our customers during this unprecedented time.
Thank you for trusting Neptune.